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Customer Success

Principle Responsibilities

Maintain the relationship and satisfaction with the key stakeholder
Communicate effectively with both internal and external management to understand the customer needs and growth
Provide high level technical and product support which includes implementation, training and actively help solve/ managing problems
Good time management skills and an ability to thrive in a fast-paced environment.
Ability to explain complex concepts in a clear, simple manner to customers.
Excellent organizational and multitasking skills
Review customer complaints and concerns and seek to improve the customer experience
Excitement for new developing product by keeping clients and update progress
Identifying potential problems with customers’ accounts and communicating with them to resolve issues
Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
Assist in any ad-hoc tasks as and when is assigned by immediate superior.

Minimum qualifications

Bachelor's Degree in any business or similar field.
Fresh graduates are encouraged to apply as we provide significant learning & training opportunities.
2 – 5 years of experience in customer sucess is preferred
Good in computer literate, especially in MS applications and good troubleshooting skill
Able to work independently with minimun supervision and team player

Essential skills

Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
Good in multitasking and ability to resolving conflict and problem from customer and merchants
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Provide high-level technical and product support

Personal attributes