About the company

The company is an innovative technology company with an impressive client list that includes some of Australia’s household names and government departments.

In a recent engagement survey measuring culture and employee satisfaction our results were amongst the highest of over 800 businesses across Australia!

Words our team use to describe the culture at this company:

Collaborative, Supportive, Caring, Productive, Results-driven, Customer-focussed.

We have some of the best technical staff in the industry and a genuine passion for IT. To join our IT Application Support Team – you must be technically strong, self-motivated and be able to provide outstanding support to our diverse range of customers.

Candidates we are looking for will have had exposure to perform end to end support of custom applications, with exposure to trouble-shooting complex technical issues and not just providing business user support.

Our ideal SaaS Support Engineers need to have proven skills and knowledge in the following areas:

Operating Systems:

Required Skill:

• Linux

Good to Have:

• Virtualisation: Linux containers (e.g., LXD), Docker
• Hosting: NGinx
• Languages: Javascript, Shell Scripting
• Database: Couchbase, PostgreSQL, MS SQL
• CI/CD: Ansible, Chef, Pipelines, Spacewalk, etc.
• Troubleshooting: Level 2 & Level 3 Support
• Experience with supporting call centre, IVR, telephony, VoIP/SIP or contact centre technologies will be highly regarded.

You will also need a strong customer focus and the ability to support their valued clients via email, telephone and on-site. On call support on a rotating roster is also a requirement of the role.

This is a unique opportunity to work in a world-class environment with the opportunity to further grow and develop your knowledge and skills. If you're looking to build your career in a well-established company, this is the role for you.

----

Seniority Level: Mid-Senior level

Industry: Information Technology and Services

Employment Type: Full-time

This is a hybrid position: With 3 days in office.