Customer Service cum Operations Executive

Company Overview

For this role, you will be joining our team Sterra, one of the leading Home Appliances brands in Singapore, www.Sterra.sg.

Sterra is a homegrown brand set out to improve the lives of people at home. We believe everyone deserves a high quality of life at home through convenience, health and comfort. We take pride in our excellence in product quality, design, customer service and achieving all these at affordable prices to our customers.

Our Vision: To improve the lives of everyone by having a Sterra product in every home.

Our Mission: To create high quality, functional, sleek, and minimalistic home products at revolutionary prices, and becoming every home’s partner.

Job Description

1. Provide assistance to the Operations Team by ensuring customer satisfaction and provide professional customer support.

2. Responding promptly to customer inquiries through Zendesk (FB Messenger, WhatsApp, emails) and inbound calls.

3. Acknowledge and resolve customer complaints.

4. Assist in scheduling of customers’ installations and repairs.

5. Assist in administrative tasks such as generating invoices,

6. Any other ad-hoc tasks or projects.

Job Requirements

1. Only Singaporeans/PRs may apply

2. Customer-oriented, and positive work attitude. Able to stay calm when customers are stressed and upset.

3. 3 - 5 years customer service experience.

4. Tech savvy

5. Basic command of English and/or Chinese

6. Motivated and willing to learn

7. Team player with great adaptability

8. Flexible and adapt to work in an exciting start-up environment

1. Working hours:

a. Tuesday- Saturday : 12pm - 9pm, 1 hour break

b. Public holiday : Extra day salary or off in lieu

2. Other information

a. Location : Pandan Crescent (Warehouse)